Institute
Education & Governance
This is where you can read, in plain language, how the Institute runs its courses: what you agree to when you enrol, how courses are made and checked, how you are looked after while learning, and what a certificate does and does not mean.
- Version
- 1.1 · issued 13 October 2026
- Next review
- by October 2027
- Enrolment terms
- Version 2026-10-13-v2 · effective for new enrolments from 13 October 2026
- Status
- Revised 13 October 2026 (adults-only eligibility, privacy, complaints, refunds and certificates). Written by the Institute.
Student Handbook & Education Policies
Enrolment, access, assessment, complaints and appeals, accessibility, academic integrity, refunds and certificates.
ReadCourse Quality Standards
How courses are designed, referenced, reviewed, versioned and corrected — and what is still a future plan.
ReadStudent Safeguarding & Privacy
Informed consent, trauma-aware learning, opting out of reflection, crisis support, boundaries and how your information is handled.
ReadCertification & Practitioner Recognition
What a Certificate of Completion is and is not, verification, reissue and revocation, and the status of practitioner recognition.
Read
About the PDF collection
The “Policies & Governance Collection (PDF)” in the footer is a dated compilation of these documents and includes a clearly marked historical appendix from an earlier Arcanum project. The web pages linked here show each policy's current wording and are the accessible alternative to the PDF. Terms you accepted when you enrolled are recorded with their version and date.
Existing policies these documents rely on
- Terms of Enrolment
- Privacy Notice
- Refunds & Cancellations
- Verify a certificate
- Claiming CPD Hours guide
- Professional Membership, Practice Standard and Code of Ethics
Where these documents and an existing policy differ, the existing policy and your rights under Australian law apply, and we will correct the difference.
