Refunds & Cancellations

Spirit Led Institute is a registered business name operated by Sharon Mackenzie, ABN 64 980 520 433.

Version 2026-10-13-v2 · effective for new enrolments from 13 October 2026 · last reviewed 13 October 2026. If you enrolled earlier, the terms you accepted then (recorded with their version and date) continue to apply to that enrolment; any change that benefits you, such as clearer complaint and certificate protections, is offered to you as well. Nothing here limits your rights under the Australian Consumer Law or privacy law.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in our terms limits those rights.

Change of mind

Because course content is available immediately after enrolment, we ask that you read the course description carefully before purchasing. As a courtesy, paid courses may be refunded for change of mind within 14 days of enrolment where no more than 20% of the course has been completed, unless the course page states a different window. Requests within that window are refunded in full to the original payment method. Free courses involve no payment, so no refund applies.

Faults and problems

If a course is not as described, is materially defective, or cannot be accessed because of a problem on our side, you are entitled to a remedy under the Australian Consumer Law, which may include a refund, regardless of any change-of-mind window.

How to request a refund

Sign in and use the support form in your account, choosing “Refund or cancellation request”, or email sharon@spiritledinstitute.com. We aim to acknowledge your message within 5 business days and to give a substantive written response within 20 business days. If a matter needs more time, we will tell you why and when to expect a response. Approved refunds are processed to the original payment method; your bank may take several business days to show the credit.

What a refund changes

A full refund cancels that enrolment, so access to that course closes. A refund does not automatically cancel a Certificate of Completion you have already earned; any certificate question is considered individually, with written reasons. If every enrolment on your account is refunded or cancelled, the complimentary student book and Arcanum benefit ends; anything you bought separately stays yours.

Course pages may include their own refund wording. Where a course page and this page differ, the wording more favourable to you applies, and nothing here reduces your rights under the Australian Consumer Law.

Cancellation by the Institute

If we withdraw a course before you have had a reasonable opportunity to complete it, we will offer a full or proportionate refund.