Contact
Get in touch
Whether you are considering a course for yourself, arranging professional learning for your workplace, or you are a current student with a question, you are welcome to write to the Institute.
Email Sharon
Contact the Institute by email. Course questions, professional learning questions and workplace or organisation enquiries are all welcome.
Complaints, privacy and accessibility
You don't need to be signed in. Email the address above to raise a complaint or appeal, ask for access to, correction of or deletion of your information, report an accessibility barrier, or request a reasonable adjustment. Signed-in students can also use the support form in their account. We aim to acknowledge your message within 5 business days and to give a substantive written response within 20 business days. If a matter needs more time, we will tell you why and when to expect a response.
The Institute provides courses and educational resources only. It does not offer individual counselling, therapy or chaplaincy sessions. If you need support now, please contact Lifeline on 13 11 14 or emergency services on 000.
What you might write about
- Courses & personal learning
- Questions about any course in the course catalogue — what a course covers, how enrolment works, or which stream fits where you are.
- Professional learning & CPD
- Practitioner development, claiming CPD hours or the Professional Development pathway.
- Workplace & organisation enquiries
- Workplace Wellbeing access and pricing for teams and organisations. Sharon can walk you through the options on the Workplace Wellbeing page. Explore what the Institute provides for organisations.
Already enrolled?
Current students: for enrolment or course support, please use student support in the Student Handbook. You can also reach your courses any time from My account. Accessibility and reasonable adjustments.
Employers and organisations: please use the workplace & organisation enquiry email so your message is easy to spot.
Policies covering enrolment, refunds, privacy and certification are in Education & Governance.
